How to make a complaint
Arrowhead Financial are an appointed representative of Primis Mortgage Network, a trading name of First Complete Ltd. PRIMIS is authorised and regulated by the Financial Conduct Authority.
We are committed to providing a professional service to all our customers. If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
You can also complain via their website here
The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.